Join Our Team

Position Available:

After-Sales Customer Support, Parts & Service Department

Reports To:

Janet Magno, Operations Manager

Location:

Mississauga, ON

Company:

Permul Limited is a family-owned distributor of commercial food service equipment, based in Mississauga, ON, and serving all of Canada.  Our team is responsible for sales and marketing for US and European-based manufacturers of equipment and technology used in restaurants, grocery, catering, convenience stores, and healthcare.

Job Summary:

We are looking for a conscientious problem solver to provide customer support to end users and service contractors.

After-Sales Customer Support will work in the office to manage incoming technical service requests, process walk-in and emailed parts orders and process warranty service claims.  They will provide customer service to technicians by being trained on the equipment we sell, understanding basic features & benefits, proper installation, and troubleshooting.

By becoming familiar with the technical support teams at the manufacturer level and local service companies, you will address service issues in a timely manner and ensure that customer relationships are maintained.

Personal Qualifications:

  • Strong verbal and written communication skills – English (+ French would be an asset)
  • Professional, effective, and articulate
  • Analytical Reasoning: able to use multiple sources of data to develop insights and draw conclusions.
  • Agility: able to process information quickly and adeptly, while understanding impact across other functions and on total business.
  • Active learner: the ability to learn new concepts and systems quickly.
  • Appreciation of the need for quick responses in a demanding foodservice environment.

Experiential Qualifications:

  • HVAC, plumbing, electrical, and/or gas understanding. Past hands-on experience would be extremely valuable.
  • Basic understanding of logistics, freight, warehousing
  • Comfortable understanding service and parts manuals.
  • Computer – Outlook, PowerPoint, Word, Excel

Benefits:

Competitive Salary + Bonus

Healthcare, dental, and vision.

Pension matching.

Please forward your resume for consideration for this role to: janet@permul.com

Thank you.